Privacy Policy
Version 2026-05-22 · Effective: Pending
Draft document
This document is being finalised ahead of general availability. The section structure below is provisional and not yet binding. Final wording will be published before customer onboarding.
How NutriCare handles personal information, for visitors, account holders, residents and family.
Who we are
NutriCare’s identity and how to contact us about privacy.
Information we collect
The personal information collected from visitors and account holders: account details, billing contacts, usage data, and support correspondence.
How we use information
The purposes for which personal information is used.
Resident and family information
Resident information is processed on behalf of the facility. The facility is responsible for it; residents and family should direct access requests to their facility.
Disclosure and sub-processors
The third parties NutriCare relies on to deliver the service, listed on the sub-processor page.
Cross-border disclosure
AI features may disclose information to Anthropic in the United States, subject to the facility’s opt-out control.
Data security
The measures NutriCare uses to protect personal information.
Retention
How long information is kept, including healthcare retention requirements.
Access and correction
How individuals can access and correct their personal information.
Cookies
The cookies and similar technologies NutriCare uses.
Complaints and contact
How to raise a privacy concern, and the path to the Office of the Australian Information Commissioner.
Questions about this document? Contact hello@day-zero.com.au.