Terms of Service
Version 2026-05-22 · Effective: Pending
Draft document
This document is being finalised ahead of general availability. The section structure below is provisional and not yet binding. Final wording will be published before customer onboarding.
The master agreement between NutriCare and the facilities that use it.
The service
Describes NutriCare as a hosted software service, provided as a subscription, and NutriCare’s right to improve and update it.
Accounts and authorised users
The customer is responsible for its authorised users, their credentials, and their role assignments within the platform.
Intended use and clinical disclaimer
NutriCare is a workflow and decision-support tool. It does not provide medical, clinical, dietary, or nursing advice. Allergen warnings, IDDSI texture conflict detection, and medication-food interaction alerts are aids generated from data the facility enters; they are not a substitute for professional clinical judgment. The facility and its qualified staff remain responsible for all care decisions and meal safety. The absence of a warning is not a guarantee of safety.
Customer responsibilities
The customer is responsible for the accuracy of data entered, obtaining required resident consents, maintaining independent clinical oversight, staff training, and access-control hygiene.
Fees and payment
Subscription fees, billing cycle, GST, late payment, and the consequences of non-payment. Detail is set out in each customer’s order or plan.
Suspension
NutriCare may suspend an account for non-payment or breach of the Acceptable Use Policy. Operational meal workflows are preserved during suspension so residents are never left without meal service.
Term, renewal and termination
Subscription term, automatic renewal, notice to cancel, and termination for cause.
Data export on termination
On termination, the customer may export a complete copy of its data within a defined window so it can meet its own record-retention obligations, after which the data is deleted in line with the Data Processing Agreement.
Intellectual property
NutriCare owns the software; the customer owns its data.
Warranties and disclaimers
A limited warranty that the service materially conforms to its documentation; other warranties are disclaimed to the extent the law permits.
Limitation of liability
Limits NutriCare’s liability to the maximum extent permitted by Australian law, including the Australian Consumer Law, whose consumer guarantees cannot be excluded.
Indemnities
Allocation of responsibility for third-party claims, including claims arising from the customer’s data or care decisions.
Confidentiality
Mutual protection of confidential information exchanged between the parties.
Changes to these terms
How NutriCare may amend these terms, with notice, and how material changes are handled.
Governing law
These terms are governed by the law of Queensland, Australia.
Questions about this document? Contact hello@day-zero.com.au.