Service Level Agreement
Version 2026-05-22 · Effective: Pending
Draft document
This document is being finalised ahead of general availability. The section structure below is provisional and not yet binding. Final wording will be published before customer onboarding.
Service availability and support commitments. Contractual targets apply to higher-tier and enterprise plans.
Service availability
The uptime NutriCare targets, and the plan tiers to which a contractual uptime commitment applies.
Support response times
Target response times for support requests, by severity and by plan tier.
Service credits
The credits available to a customer if a contractual availability target is missed.
Exclusions
Scheduled maintenance and third-party outages are excluded from availability calculations.
Questions about this document? Contact hello@day-zero.com.au.